Pros

  • Range of slots
  • Good progressive jackpots

Cons

  • No roulette in table games

Welcome Bonuses

These can often be the number one reason why new players sign up to an online casino and as a result, it is one of the areas that they struggle with in order to attract players. Knowing how to package welcome bonuses can be tricky and with so many online casinos competing with each other, there are a whole lotta options.

At Palace of Chance, players can choose a 200% match deposit bonus up to $1000, which means that you would have $3000 to play with however, there are conditions attached. These are in the form of wagering requirements (30 times) in order for you to be able to withdraw anything. Welcome bonuses at online casinos have a habit of changing quite frequently, though in recent years, many have stayed for longer periods of time in order to protect their brand and make them more relatable to new players.

 

Software

Players can rest assured that as far as software goes, they are in good hands, with Palace of Chance using Costa Rica based Real Time Gaming (RTG) to power their site and both entities were actually founded in the same year, so have grown together, witnessing all of the changes which have occurred in the industry since. Slot enthusiasts though can choose from well over 120 popular games which are provided by RTG with each one having great graphics and sound effects, with titles such as Ghost Ship, Crazy Vegas and Wild Wizards, among the more popular. Also, there are a range of table games to be found on the ‘table game lobby’ tab, including different variants of blackjack and baccarat as well as there being a video poker section which allows players to access numerous forms of poker.

 

Progressive Jackpots

These are arguably big selling points for online casinos because of the sheer amounts that they can payout. At Palace of Chance, there are usually four progessive jackpots at any one time and these can vary in terms of payout, being anywhere between five and mid-six figures for the lucky winners. These all vary of course. One kind of jackpot is where it can drop at any time at random which creates a sense of anticipation and adrenaline when playing on one of these slots, while another relates to where it has to be won before a certain time, such as 11pm, while another will drop if it exceeds a certain figure (again, at complete random).

 

Banking

A very important part in the online casino industry, due to the vast amount of money that is exchanged on a daily, even hourly basis. It means that all sites have to be well encrypted to ensure customer’s details are kept secure and private. Palace of Chance casino offers a range of payment options for players relating to deposits and withdrawals and these include Visa, Mastercard (both credit and debit), Discover, prepaid card, Bank Transfer, Bitcoin as well as internet payment gateway option; Neteller. If you are wanting a quicker withdrawal processed, it is highly recommended to use Neteller as other methods can take up to 10 business days to process.

 

Casino Mobile

This has become a major aspect of the online casino industry, because more and more players prefer to play using a mobile device these days, largely in part because developments in mobile technology, but also the fact that playing while on the move allows them to save time. It means that online casinos and software developers have had to make sure that they can compete with their rivals, because a poor mobile version can really be the difference between players leaving or staying. At Palace of Chance, even though it does look good on mobile and the navigation is smooth, the amount of slot games is limited, though the signs indicate that this is only a temporary measure.

 

User Interface

On the whole, there are no complaints from a user interface perspective as it both looks and feels good while using both on mobile and desktop and the color scheme certainly draws you in. Also each slot is nicely presented to the player, coming across well on screen, however one potential area for improvement, is that when you navigate away from the homepage, you can’t click on the logo to take you back, like you can with most; you have to instead click on the ‘back arrow’ icon next to the internet search bar.

 

Customer Support

A very crucial element in the world of online gambling because of the sheer volume of queries that players have on a daily basis. It comes as no surprise that customer service staff at online casinos work some of the most intense shifts. At Palace of Chance Casino, there are a few effective ways of reaching out if you have a problem. The Live Chat function should get you through to an agent almost immediately, while emails are usually answered within 24 hours, however if your query is urgent, you can call toll free and get straight through to an agent within minutes.

 

Conclusion

Overall, Palace of Chance Casino is nicely presented with a great range of slots and the potential to improve further in the future. With a nice amount of progressive jackpots and an encouraging welcome bonus for new players, Palace of Chance are definitely worth exploring, however it may not be one for the longer term.

Stephen Addington (PhD, MSc, BSc)

Researcher and expert in applied mathematics covering the areas of combinations, configurations, probabilities and games of chance within slots machines. Consultant to various gaming developers and suppliers. Published author and speaker. You can read more about Stephen on my author profile page